Customer Experience Representative

Responsibilities

·      Handle the day-to-day operations & sales activities in the store, ensure that sales targets are met and adhere to the highest standards in delivering quality services to customers.

·      Ensure customer needs are met, complaints are resolved, the services provided are quick and efficient

·      Ensure that all products and displays are effectively visible to customers and ensure brochures / models / demos are available and clear for customers convenience in case of products that are large in size, to maximize sales and profitability.

·      Ensure sufficient stock levels and availability of products through either automatic replenishment or through manual orders placement in line with store’s management guidelines and sales plans.

·      Receive products and allocate them in their designated display area in a timely manner.

·      Handle all activities related to store’s displays including shelves, stands, etc. and ensure the store display meets The Company’s merchandising guideline.

·      Adhere to The Company’s store guidelines by maintaining store cleanliness & order, ensuring timely maintenance of the store and reporting suspicious activities like shoplifting and belligerent customers to security.

·      Maintain accurate records of all branch activities including sales, revenues, promotions, special events, etc.

·      Prepare and submit reports that cover all the Sales Department’s activities, and other related fields for the management as required.

Challenges

 Undergo the New Normal Protocol to Prevent Covid-19 Transmission

Keeping up with ever-changing customer expectations

Maintaining customer loyalty

Managing internal communication

Full sales cycle

Achieve monthly targets